CHECKERS OCEANS MALL UMHLANGA TERRIBLE CUSTOMER EXPERIENCE

I am extremely disappointed with the customer service at Checkers Oceans Mall. The experience today was far from acceptable. I was served by a cashier named Sbahle Zaca, who greeted me with an attitude as if I wasn’t there to spend my money. As she was scanning my items, I informed her that I would need cash back. With a straight face, she responded, "I don’t have cash, you must go to that cashier," pointing to her colleague who was already busy with another customer.

After completing my transaction, she neither apologized nor thanked me. She simply handed me the receipt without any acknowledgment.

My concern is why the option for cash back is even available if it’s not being properly managed. If the store has run out of cash, why is this not communicated beforehand? Furthermore, why is there such a lack of courtesy from the staff? It's not the first time I've encountered this level of unprofessionalism at this location. For a busy store like Checkers Gateway, I have never had such a poor experience, which is why I continue to shop there.

If this is not addressed, you risk losing many customers due to your inconsistency and lack of professionalism.