DR
Darryl R

1 reviews | Active since Oct 2011

07 Mar 2015, 15:16

Checkers obviously don't want Capitec customers.

I have a Capitec card as it is easier, safer and cheaper to draw money at a supermarket than at an ATM. However, I have never once had a pleasant experience drawing money at Checkers in the Boardwalk. Every time I try I get treated with contempt by the tellers, told they don't have enough money and sent from one teller to another, each time having to join the back of the queue. I have complained about this to the manager - but obviously he does not care. Today I went to Pick n Pay and was served politely at the first teller I went to and, even though she did not have enough money in her till, the supervisor was called, she fetched the money for me and I left extremely satisfied. From now on, I will support Pick n Pay and Checkers has lost me as a customer.

0
Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply09 Mar 2015, 13:50
Official
Hello deekim,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your bad experience when trying to complete a cash withdrawl. As a customer driven business, Checkers understands the importance of providing superior service. The details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations