1 reviews | Active since Oct 2011

10 Apr 2015, 13:36

CHECKERS NORTHGATE IS ****** !

ONCE AGAIN A BAD EXPERIENCE AT CHECKERS NORTHGATE! APPARENTLY IF YOU ARE A WHITE CUSTOMER YOU ARE NOT GOING TO GET SERVICE - IT APPEARS THEY MAKE CLEAR DISTINCTIONS OF WHO IS GOING TO BE SERVED FIRST REGARDLESS IF YOU HAVE BEEN STANDING FIRST IN A QUEUE - THIS HAS HAPPENED TO US A NUMBER OF TIMES AND IT IS NOW ENOUGH!! IT IS DISGUSTING! IN OUR BUSINESS WE TREAT EVERYBODY EQUALLY AND CUSTOMERS ARE IMPORTANT TO US REGARDLESS OF RACE COLOUR OR CREED - THEIR LOYALTY AND SUPPORT ARE APPRECIATED - NOT SO WITH CHECKERS - EVEN IF YOU ARE EVENTUALLY SERVED YOU ARE NOT SPOKEN TO... MONEY MARKET COUNTER PARTICULARLY - THEY ARE MORE INTERESTED IN CHATTING TO EACH OTHER ! SORRY THERE ARE OTHER SUPER MARKETS WITH FAR BETTER CUSTOMER RELATIONS AND STORES AND PRODUCTS - WE WILL NO LONGER SUPPORT CHECKERS!!!!

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply10 Apr 2015, 16:00
Official
Hello ingbor,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your bad experience when visiting Checkers Northgate. As a customer driven business, Checkers understands the importance of delivering good customer service and we apologise that this was not provided to you in this instance. Therefore, the details of your experience will be brought to the attention of Divisional Management of investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations