Checkers – Norkem Mall, Kempton Park

Checkers at Norkem Mall is the closest store for me, but I avoid it whenever I’m in a hurry. The service at the tills is frustrating. Cashiers often chat among themselves about personal topics — from how they slept to weekend plans — while customers are left waiting.

Just recently, I watched four employees standing at a till, talking, while queues formed. One cashier even started chatting with another about her weekend while both had customers waiting. It feels like customer service is not a priority.

Long queues are a constant issue at this store, and there seems to be no urgency in how the tills are managed. It’s disappointing, especially when all we want is quick, efficient service.

Checkers really needs to improve queue management and ensure staff are focused on assisting customers — not catching up on personal conversations while we wait.