Checkers Muizenberg - Questionable Customer Service Treatment.

This afternoon, I decided to get a few items at Checkers in Muizenberg, this is a decision that I now regret.

I was being helped by Nomathemba (with dreadlocks) - I am not sure if this is the standard at Checkers or if she was having a bad day and I was the recipient of her rude behavior, but my interaction with her completely ruined my day!

She was still helping another customer at the till and as per COVID rules, she was disinfecting her counter. I was still waiting for her to finish, and perhaps I did not hear her call out for the next customer but she gave me such a dirty look and pointed at her till.

I am an unable to verify if this is part of her training - to look at a customer in that manner, but I proceeded with placing my items on the counter. As I was doing so, she looked at me yet again and raised her voice at me and said, THE FOOD MUST BE HERE!

I looked at her back and told her that I was still placing my food - to which she ignored. Instead of apologizing, or even kindly letting me know to move the items closer, she decided to have a fat laugh with her friend on the next till.

My shopping experience was completely ruined and I could not even report her to a supervisor, out of fear that I would receive more dirty looks.

I have been in Customer Services myself for over a decade and I will tell you right now, if I displayed an ounce of her behavior to any of my clients, I would have not lasted as long as I have!

I would like to believe that Checkers does train their Cashiers not only how to work the till, but also how to deal with human beings in general.

I doubt I will be making a purchase at Checkers any time soon.

Regardless of whether she was having a bad and I was the unlucky recipient of her treatment. Or maybe it was simply my unlucky day - either way, I know that a customer should NEVER be treated in that manner.

I hope that my complaint serves as means to upgrade your stuff with the proper way of dealing with other human beings.