Checkers Malvern,Queensburgh

I purchased at Checkers Malvern a week ago and was told by the cashier to go to another store to collect the mini groceries or come back to Malvern store the following day to collect and I then asked her if arrangements need to be made prior to going however she was very rude and not interested to assist, I proceeded to the managers podium and spoke to Zeenith the regional manager who advised me that Malvern store was not recieving stock the next day nor was it possible to go to another branch, she then called for Roshnee store admin manager who took my details and was to contact me personally when she had mini's available from another store or Malvern branch. A week has passed and i have been trying to get into contact with Zeenith and Roshnee but I have only got to speak to Jabulo and Zibo who was of no assistance after requesting the required people to contact me that was not done,Checkers have created a craze with these mini's and fail drastically to deliver,they have schemed customers to purchase and now cannot provide,this is *****.Are the staff taking these mini's for they own usage or has it been ******?Checkers Malvern/Queensburgh i want ANSWERS!