Checkers Kloof Street

Checkers Kloof Street

The date was Oct 25, 2019 at 15:42, I was at the Checkers Liquor in Kloof Street. I was buying a few drinks after a long day at work. I got my usual 2 carry packs of Corona while I was standing in the queue, I felt one of the paper packs was about to break from the bottom. As cautious as I was I put the 1st pack (right hand) on the floor and a few seconds later, the 2nd pack (left hand) gashed and spilled all over my tan leather boot.

Shockingly, no one from the staff asked if I was okay, no apology besides for the somewhat kind security guard who asked if he needed to paramedic and I said I don't know. I was furious by the fact that I had to go to an event that I was already late for. Knowing that when the beer dried up, it will leave a horrible stain. No one had the decency to call the store manager, the glass cut my hand and I saw myself out of the store.

Seeing that I was pressured with time, I left and called the call centre. The lady on the other end kept on putting the phone on mute, while I was explaining what happened. I then told her to stop what she was doing as I also work in a call centre and I know what she's doing and it's very rude. She then stopped. She didn't acknowledge what I went through nor a simple apology. She asked me if did I call the store manager? My response was that's not my job, I requested to speak to a manager in her dept, she said that she will escalate my case to a regional manager and I will get a call back within 24hrs. I asked her would this be tomorrow or do they consider 24hrs as business hours only. She couldn't respond. I asked for an email confirmation, she said I will get one just after the call. Mind you she didn't even get my email address, I had to remind her that she didn't get my email address that's when she took it and my number.

I then got a call on Oct 31, 2019 from the regional managers assistance, saying that he was trying to call me and he had sent me emails. Which was not true cause I checked my emails constantly throughout the day. I then spoke to the regional manager, Nataly who said she will file a claim with her insurance just that I need to get a quote for her to have my shoes cleaned up. On Nov 08, 2019 I sent her the quote. She hasn't responded to my email to this day, I sent a follow email on Dec 15, 2019 requesting her to respond to my email within 48hrs...NOTHING!!!

This is appalling customer service from an entire regional manager.