Checkers - in Store customer services - improvement required

Checkers & Hyper Stores has enjoyed great sales growth, for the last 6months & they are no doubt a very progressive & innovative retailer, however their in store customer services doesnt match the great company they aspire to be. Very often when paying for ittems one experiences cashier not focusing on the customer in attendance but rather busy talking to other employees around them.& thereby tend to miss any requests. Whilst the company must be applauded for their foresight & innovation, geeater attention must be afforded to training cashier to focus on their customers & to listening to customer request. Im not sure whether any orientation process is in place, but these a consumer pain points that should be address during training & development. As a recommendation, i suggest a low volume of smart trolleys be allocated to all stores to gauge the market appetite for these new gadgets & for re assessment. Many consumer like me will opt to pick, pay & pack my own items & be satisfied.