Checkers Hyper Pavilion

Checkers pavilion is so useless when it comes to customer service. Today I went to do some shopping after work, Coz I work in the center as well. When I went to their liquor shop which they say u not allowed to take a trolley inside you must leave it near the tills, I did that. The security is supposed to be watching since its their policy that we can't bring our groceries trolley inside when I came out my trolley was gone, I asked the security and he said he didn't see anything. He called his control room and they looked at the CCTV footage and saw what happened then told me to go to the Pavilion center management which I did when I got they asked me where is the shop footage I then went back to checkers for it they told me they can't give it to me and they said they can't send it to the center management as well because they have rules. I spent my last money buying those things to cook at home from tonight until I get paid on Monday. They won't replace my things, they won't refund me. Only thing they said was I have to wait for their call they will try find my things so now I have to wait for their call and in the meantime what will I eat with my family because I am the sole breadwinner in a family of 5. That's the most poorest service I ever got in my life. I mean why place the rule in the 1st place if you can't follow thru with it. I would have understood if they told me they will refund me coz R400, u can't just pick it up on the side of the road. And one of the ladies working there asked me for my slip I told them it was in the packet with my things then she asked for the card I used to pay, I gave her, she went to the system and I told her what I bought she confirmed it with their system and she suggested that I get reimbursed with my grocery but the store manager refused and said it's not their fault... I mean who's fault is it coz it's you guys who always say leave the trolley at the front if you can't handle that why not have a parcel counter instead if you don't want trolleys going inside? I understand that with every company there's a set of rules that you follow but I'm still asking myself why Place them if you can't help customers when they follow your rules and something goes wrong, they all pretty useless