Checkers Hyper Helderberg Mall

hi good day i would just like complain about the really bad after sales i experienced today at the Checkers Hyper Somerset West , i would like to ad im a regular customer there. i bought a cell phone Hisense u963 DS on the 30/09/2021 and took it home and it wouldnt charge (i was hijacked the morning and all my goods were taken including old cell phone so i needed a device urgently. Hence i purchased the hisense device from checkers) so the new phone didnt work i took it back the next day and the guy who assisted me did a fantastic job he confirmed its faulty and gave a new one. I had 4g connectivity on the secondary sim which i was assured would work but this lasted only a few hours and i was unable to connect to the internet on the seccondary sim..then the phone on the secondary sim went completely dead. I then inserted the telkom sim into different device and the exact same sim worked in another device. Please note that the phone is dual sim and the Mtn sim is working the issue is laying on secondary sim ( as well MTN locked) i was able to make calls the entire day yesterday up until around 16:00 .. and this is besides the whatsapp blackout nothing to do with that.

so this morning i went back to the checkers hyper somerset west branch explaining to the assistant working at the electronics department and he explained that the secondary sim the one which i inserted telkom doesnt work on 4G i was ok that explains that part which wasnt told to me initially , i was told my telkom card will work on the secondary side false advertising by Hisesne as well ... i explained to him that i understand that part but im not getting any reception he continued with his story pretty much telling me im wrong and that my sim is to fast for the phone and you wont get receptions in the shop hence why its not working.. he never even attempted to see whats wrong with the phone just saying its my sim card i told him that the sim works in a different device and he kept arguing with me saying its the sim... at this point i was furious and went to the manger ( lisa or liesel ) and this was even worst idea... she also argued with me telling me its my sim and i need a 2G sim for the phone to work she tried calling the number and even questioned if my cell number is on telkom , at this point i was fuming one of the branch managers was standing next to me just observing the situtaion and didnt even offer a solution they just assumed and said its the sim card, no checks were done to the device i was just told my sim is to fast.

at this point i stormed out of the shop extremely furios and went to cell phone repair shop where the guy gave excellent customer and assisted me ...

the point of this long essay is just to highlight the level of customer service at this branch its appaling and completely ****.. i will never ever in my life by any electronic device from checkers again and ill make sure to advise people never to purchase from this electronics branch again.

the branches managers need to attend customer service courses or something never in my life have i had such a horrible experience froma retail outlet.