Checkers Hillcrest 60/60 Order not refunded (staff refuse responsibility) SHOCKER

On Oct 27th, 2023, I amended a 60/60 order whilst the "shopper" had only JUST started shopping (hadn't even picked 1 item yet) the app GIVES the client the option to AMEND the order. Within the hour, I received the order, ***2A (which is the one amended - which is correct). 10 minutes after receiving my order, ANOTHER order appeared at my gate ***1A (the original one -before- the amendment, which is incorrect) So the 60/60 app duplicated my order, not me. I explained to the driver that there has been an error and he must please take the order back to the store, he leaves but MARKS the order as DELIVERED?????

I phoned the Hillcrest branch the same day, and speak to Kefilwe, we exchanged 3 calls between us, same day, she says she will come back to me - she never did. I have NOT been in the position to make a call AGAIN or to stop by the store, nor should I have to - It is not my responsibility as the customer to phone for feedback. Today marks 2 weeks - I phone the store, and a stroppy gentleman informs me, over and over again, speaking over me (the good old, pass the buck so that we NEVER have to accept accountability) that I need to phone the 60/60 helpline - I spoke with a very helpful lady (ref 346028) who was trying to assist, upon calling the store to investigate - she is told - that 1. I as the customer, never phoned the store (lie) and that 2. it has been 2 weeks and that I should've called the helpline, so why did the store not tell me that during our 3 conversations on the 27th (same day) or phone me back and inform me to call the helpline?? - and according to the staff - "it's been 2 weeks now, they cannot promise me it can be fixed"??? lol

You have then openly ****** R348.44 that does not belong to you - Your internal disaster structure is not my problem, as a paying customer - I will keep going and escalating until there is such an investigation on this mere R378.44, because apparently in South Africa that's what you need to do - I cannot lose R378.44 due to your non-existent service and lack of accountability, and I won't (you wouldn't either) - but stores are VERY quick to take our hard-earned money. Unacceptable.

Please educate staff/drivers on how to handle these situations - to my understanding, the driver should never have marked the order as "delivered" since it was not delivered - and where did the order go guys?? Was it returned to the store??

I await a call and my refund.