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NAWAAL A

1 reviews | Active since Mar 2009

24 Feb 2015, 13:05

checkers getting worst and worst!

i normally shop at pnp and sometimes at checkers. since a few months ive decided to rather just stick to one shop as it saves time, and conveniently it was checkers. probably the worst mistake! i bought 2 bags of fresh cut vegetables, when wanting to cook the next day, the butternut in the pack was slimy...i called the store, the manger was very sympathetic, and said i can refund when in the store again. needless to say, this is not good enough when you have a family to cook for and no time. i also never went for the refund! then i purchased chicken last month, 6 big braaipacks. i freeze them as soon as i get home, but still when defrosted it has a smell, which i never got with pnp chicken. the chicken is not off, but getting there, so i end up giving it away. to top it all off, i buy eggs and i crack the first one which is fine, second one is ROTTEN! so i have to discard ingredients and at least 4 eggs. i get the fact that i will be helped if i return the goods, but why should i pay for things that are not up to standard? have you any idea, the amount of money ive lost due to this?

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply24 Feb 2015, 14:52
Official
Hello shorty1,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your disappointment with the purchases made at Checkers Kenilworth. As a customer driven business, Checkers understands the importance of the providing customers with quality products and superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for further investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations