Checkers don't follow up.

Last week I purchased some Hot Cross Buns from Checkers in Malmesbury. The packaging clearly states that the product contains sultanas and raisins. The buns I purchased contained neither, they were just made from a plain dough. I contacted their customer care line and was assisted by a helpful lady who asked me to submit picture of the product and my proof of purchase via their Whatsapp account that is specifically for this purpose. I was given a reference number 566760 and promised a response within 48 hours. It is now five days later and I have heard nothing. Also the buns did not have a cross, instead they just have a single line, I presume this is to avoid offending the non Christian customers. I think this is absurd. I feel that Checkers do not fulfil their commitments, they should provide feedback within the promised time frame.