Checkers dont bother about customer service

I contacted the checkers careline two saturdays ago, requesting the customer service manager to phone me but as yet not been contacted. Initially I queried about Green tea not been stocked at shoprite and checkers hyper. I was contacted by a black lady who told me it is sorted out but it was not as I went to Shoprite Raisethorpe on 12/12/15 and there was non the shelf. I further advised this lady who still has not contacted me.<br> <br> Also on the 12/12/15 I spoke to Megan about a complaint re: Shoprite Raisethorpe where I asked for a manger re the service at the store and a cashier gave me attitude. There was no stock of ice cream that was advertised. I was told to go from one person to the other to get a rain check. Just for that I was in the store for 30min for a non-stock item. Megan instead of handling the complaint was talking about the green tea incident. I phoned on 21/12/15, spoke to Megan to request a cust. serv mgr to ph me but to no avail. It seems that mgt does not care abt customer care why have a care line for complaints when it is not addressed. How long does it take to solve a query?