Checkers & Checkers Hyper - Shame on you !!!!!!

Checkers 60/60 and Checkers Hyper have had App issues this week. First you couldn't order, then this morning although you put stuff in your kart there was no delivery slot available (Screenshots can be provided). I'm in IT and one can clearly see the systems issues have not been resolved.

We had two Mushroom camping chairs in our kart, that we urgently needed for an outdoor function today and tomorrow. We couldn't get these delivered as the time slot on the App was totally greyed out. We tried several times and being in IT and using the App 6-7 times a week are fami**** with how it worked.

Now for the Crux, Due to the urgency of us needing these items we where forced to climb into the car and drive to our closest store i.e. Northmead Mall Checkers. We managed to find the exact same chairs and proceeded to the till. As the items where rang up we noticed a R200 difference. When questioning this they tried to fob us off. We requested to speak to the store manager as R200 difference between the instore price and online was not acceptable. Mondi, first tried to fob us off as well, and the proceeded to say they can't give us the chairs at the online price we showed her.

So now Checkers expected us to pay R200 more for items instore, they can't deliver due to app issues......yet us as the consumer simply have to pay more, not to mention taking time out of our day to drive to the store.

We sincerely hope Checkers is going to respond to this complaint and drive it to an amicable resolution, as we love the brand and their online/delivery service as it's unmatched to anything else - KUDU's to you