Checkers CC Langverwacht

Honestly the most frustrating situation I’ve ever experienced with a checkers. Yesterday Saturday 29 June 2024, I was at Checkers CC Langverwacht at the money market to redeem a Capitec Money Cash sent after doing everything the cashier hand me the money as I’m awaiting to sign for the money she asks for the money back as it says on her system auto refund now I completely understand what that means but I was explaining to the cashier and admin manager that on my app it says pending and that the money is not in my account I also explain to them that they are asking me to leave the store not knowing where my money is and that I do not live in the area I live a distance from where the shop is and I’m only here today because I was in the area but live far. The admin manager said that I should give it 24 hours now I’ve done that money still just says pending I tried to redeem it at the atm it said error I then tried calling the shop at 6pm after calling 3 times the call was answered and I asked to speak to the Admin manager after waiting almost 6 mins on the line I was told his not available busy with a customer now it’s an hour later he still has not called back. Extremely disappointed as I still do not know where my money is!!