Checkers can do better!

When at at Checkers in Kenilworth Centre (Cape Town) sometimes one is charged the incorrect price for an item - it is more than price advertised in the pamphlet or it is more than the price marked on the shelf. One then raises the issue with the Customer Care staff member, as I did today (Th 16 Jan). After checking that the customer is correct, the difference is refunded. My complaint is that the staff at this outlet seldom if ever apologize. They do not say "I apologize for the inconvenience". Today I suggested that it would be appropriate for her to say "I apologize for the inconvenience" after she had treated me in a sullen manner and taken an overly long time to assist me. She misunderstood what I said, and (assuming I was apologizing to her!) she said "It's alright, don't worry!" Clearly her training has not included the module on apologizing to the customer when the store is in error. This is typical of my experience at Checkers in KC, which I visit every week.