Checkers ****

Subject: Urgent: Unresolved E-Wallet Transaction – R2,000 Missing

Dear Sir/Madam,

On 26 March 2026, I received money from a friend via E-Wallet. While at Checkers in Burgersfort, I heard an announcement over the store’s speakers indicating that E-Wallet withdrawals could be done inside the store. I proceeded to the cashiers to inquire and was assured that they could assist.

However, it became apparent that the staff were unfami**** with the process. After they performed actions on their system and I entered my PIN twice, the funds were deducted from my E-Wallet, but the Checkers system did not dispense the cash. As a result, I am left R2,000 out of pocket, and no one has been able to provide clarity on where my money is.

I urgently need these funds for my family. I have never experienced ***** or a situation like this before, and I am not willing to accept being wronged by either Checkers or FNB. If this matter is not resolved within 24 hours, I will have no choice but to share my experience across all social media platforms.

I look forward to your urgent assistance.