WB
Willem B

1 reviews | Active since Mar 2015

12 Sept 2019, 20:11

Checkers Bonaero Park Deceives Customers and Ill-manages Stock

Checkers in Bonaero Park: Address: Corner of Geldenhuys & Atlas Road, Bonaero Park Ext 2, Kempton Park, Gauteng Tel: *** fails to provide a satisfactory service to customers. They sell products past the sell-by date. Several times I have shown it to the staff and managers but it still continues. Today they sold all their C***** long-life milk with sell-by dates of 26 August. Tinned fish that should have been in the refrigerator as clearly stipulated on the tin is kept on the shelves. How I found this out was that everytime after I have eaten the anchovis I got diarrhea. This was relayed to the stock-manager and he immediately took it off the shelves. The next day it was back on the same spot on the same shelve. Expired tinned food was removed from the shelve by me and packed in the isle as well as reported to the staff just to find it back on the shelves minutes later. Unpacked it from the shelves again just to find it returned minutes later. I had to return meat that was green and totally rotten several times already. I buy fresh and other products on a weekly basis. Week after week I have to drive to another store to purchase products that were yet again not available. They blame head office. Guess what? I do not care who is to blame. The experience is real for me as a customer. Many times I heard other customers complain about the same issue. Colleagues at work laughs at me and said that they abandoned that store a long time ago. I have been to the Checkers in Kempton Park close to Glen Acres and found all the goods every time. The staff at Checkers Bonaero Park are extremely unfriendly. You are NOT doing me a favour by working at the store. However, your salaries are being paid by the consumers and customers - REMEMBER THAT! I am done with the Bonaero Park Checkers store. I shall choose to rather go to Pick and Pay which is 3Km out of my way, but it is absolutely worth my while. I shall rather pay a little bit more for products and drive a little bit further than have to drive back to Checkers to return expired and rotten products and to drive to an alternative store anyway since many products are not available. This is not a once-off experience, but this is a frequent and ongoing experience. Just from other customers and colleagues' statements and similar experiences there is definitely a major problem at this store - if someone dies or lands in hospital from their rotten foods and expired sell-by dates products it will be too late to rectify. If their customer base declines (which it definitely has as can be seen over weekends) it is their own doing - the staff and managers have now been made aware of all these mentioned issues and no excuse will be acceptable when disaster strikes. The do not choose to listen to customers. Therefore, take the brunt. On top of all this, the Checkers online complaint web-page at https://www.shoprite.co.za/customer-care.html does not submit when the submit button is clicked.

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