Checkers 60-Sixty - Shocking Product Quality

The convenience and delivery is very good however the end product result is absolutely shocking and unacceptable.

In the last 6 months we have had to request 9 refunds because the food products delivered where spoilt or borderline dangerous to eat because of potential food poisoning, as a side note all the BB date where still valid, on one occasion a doctor's visit was in order. We have a Checkers not even 1.00km from us which is NOT our default store however we receive our default deliveries from WESTGATE CHECKERS HYPER the quality of products especially fresh foods, is just down right shocking, meat, fruit and vegetables are terrible and what really gets my blood pressure up is that we still have to pay for the delivery of the replacement items. I have reported this to customer services on 4 occasions and even requested that our default store be changed due to bad product quality. This is how they responded with no commitment to resolving the problem, it's a Parrot response and the help centre is just a venting platform that goes nowhere.

"Hi

Thank you for contacting us, and our apologies for your experience.

Unfortunately, store allocation cannot be manually set. This is chosen by an automated process based on store capacity and our delivery radius (GPS polygons). We apologize for any inconvenience this may have caused and will share your valuable feedback with our team, as we’re constantly optimizing our offering for your convenience."

Right now all I'm seeing is a system or process of Checkers supplying below sub standard products using there "service delivery" model as a punt to reinforce their business model...the front is good but they dont really care about the product quality. Bottom line, people are getting ill because of the food you supply! Fix it, fix it NOW, your quality sucks!!!