Checkers

We have never been treated with such disrespect and incompetence as we have from checkers in meyersdal blue krane. We purchased a R500 flash voucher on Friday afternoon and 10min later realised the wrong voucher was purchased and went back to checkers they than took the voucher back and they informed us that they will need to escalate this matter to head office and to flash themselves as vouchers are non refundable and they would call us on Saturday which did not happen so we went back in and spoke to the regional and store manager who said we have to wait for feed back from head office. We went back in on Sunday to find out if there was any feed back and were told there is no feedback and gave us the voucher number back so we could contact flash and try and sort it out ourselves, note that the voucher being in the possession of the regional and store manager still. We contacted flash and gave them the token number to try and help us resolve this and we're told that this voucher was redeemed at 8.09 on Friday evening so how is this possible with the voucher being in the possession of checkers management and can't tell us who redeemed this voucher, flash has confirmed a name of the person nd the time that the voucher was redeemed. The management at blue krane are rude and left us no choice to contact head office ourselves as everytime she called them she did not mention that the voucher was redeemed while in their possession. We are now going to social media because of the treatment given and to let you know that checkers staffs incompetence has caused us a loss of R500 that not only do we need to be fighting about but being treated as if we are wrong. They have either sold, ****** or resold this voucher and don't know how to answer us now and it's totally unacceptable. Since Friday until now no one can answer us.