checkers

Good day.

I trust you're well.

I had the worst experience not only with the delivery service but with your call centre consultants aswell.

I placed an order, saved my delivery address on the app and selected my home address for the delivery.

For some reason the delivery was made to a place in Kommetjie.

I then called the call centre only for the consultant to drop the call in my ear. Having worked in a call centre before I know I would havw been reprimanded for such an act.

Then I called back and spoke to someone else and he also told me that it's my fault. Now, I work in retail and I know that the customer is always right. Irrespective of what you as the company think is wrong.

So my biggest issue here is that even when I get into an Uber I get asked if I am the person who is supposed to be picked up. Why is this not part of protocol for deliveries aswell?

I am a mother of 2, both my kids are sick. I did not have time to check the delivery on an email while I have 2 to You sent While I have 2 toddlers screaming and all I'm trying to do is get some groceries because I can't leave my home in order to do so.

Then I get told it's my responsibility to get my order from the incorrect delivery address.

R290 later for an Uber because proper protocol is not put in place.

I always thought of Checkers as good as Woolies and after today I am terribly disappointed in the fact that the costumer service from your call centre is atrocious, I lost a R200 and that no one could help me.

I will have to go on google and give the service I received today a 0.

I think it's fair that people know about the daylight ******* that happens on this app