Checker Sixty60 ridiculous design like a ****!!!!!!!!!!!!!!

I made an order on 09.October 2021. And inputed wrong number to driver tip option sinstead want to input CVC for payment. I didn't released this mistake until yesterday I checked in my bank account and found I paid high driver tip that is higher than my order amount! I contacted with Checker Sixty60 and wanted to correct this error for refunding which I wish to give the driver for R10 instead of R869. Sixty 60 never confirmed with me about this if they found the tips is higher than order amount!

But today Checkers Sixty60 give me the reply:

[ Ticket: 991585 ] Incorrect amount Inbox

*** via my332859.mail.crm.ondemand.com 1:23 PM (1 hour ago) to me

Dear Valued ***X,

Thank you for your support!

Checkers Sixty60 does not control the tip that the driver receives as it is billed directly to the driver. Unfortunately we are unable to reverse this tip from our side.

Apologies,

Yours in service

Team Sixty60

I totally can not accept this! Where shoud I fight for this?