Checker 60

My issue is with the Checkers 60 App. . . Since the app launched I have been a very loyal customer. App was a life saver, saved on fuel and time. In the beginning I had called the 60 call center and a number of time told them that the shoppers or pickers should pay more attention to how they shop for customers. You wouldn't buy milk that expire tomorrow for today or buy stale baked goods and bread that has the expiry date as the date of purchase... Also the packers don't pay attention, on a number of occasions the milk was on it's side leaking, pizzas and pies (frozen) the boxes was smashed and seals opened. The ready made meals had a fowl smelling (most probably due to loadshedding) BUT in the beginning checkers would refund so we can still replace the items. Especially for people like me that have not vehicle the app was a life saver. But it's become costly. I have been shopping for a long time now and items are missing or damaged or expired and they no longer want to refund... I call the call center and I am told to take it to the store... NOW, honestly how insane is that... If I order something on take alot and if it's damaged I book a collection and it's picked up and replaced. Checker must not think loyal customers complain for no reason.... Items that customers say is damaged, expired or whatever reason get your drivers to pick it up. Honestly, we are living in times were every cent counts. Last week I sent an email with my invoice stating item missing and I got a reply 2 days later to say log it on the app... But when I got on the app it tells me to call the call center and when I call the call center I am told to go to the store. After using this app like forever I have come to the conclusion that it is very costly and with the money I am wasting on the 60 app and not getting all items or items in good order I am as well shop with Woolies Dash because even thou certain this are a little expensive I know I am get my shopping packed properly, items are not damaged or expired. I used Dash today and I must say it was a pleasure chatting to my picker, she was friendly and helped alot. My shopping came to me within a 30 mins after me finalising my order. And all items came to me without any damages... Whereas when I shop on the 60 app I have to just tolerate the damaged goods when thou I am paying for it. Checkers should really look at the 60 app... If customers complain it's not because we want something for free... Please comes and take whatever we goods we complain about and replace it. You can't expect customers who work hard for their money to just sit back when we are not getting our shopping done properly.

Oh and another thing,,,,The Checkers Rugby spin competition...All a ****... I have spun 13 time and all 13 times... FREE ENTRY TO THE DRAW... I am sure even the winners are all rigged,,,, Just a money making **** to get customers to keep on shopping