Cell Phone Repair two months and still not returned

I check in my Huawei cell phone almost two months ago for repair. To date no calls, no emails and no sms's to notify me of the status. I had to go and buy a new cell phone just to have communication. The service is shocking. I checked my phone in with Davenport Branch and nobody has bothered to follow up. I request a follow up on 5 May via the Facebook messenger and also popped in at the Checkers that same week and still nobody has responded.

Please can I get my phone back in a repaired state or get a refund. This is really unacceptable.