1 reviews | Active since Mar 2012
Cashier Talks in her language & laughts at client
I went to CHECKERS PROTEA HEIGHTS, while standing in the queue the guy infront of me said to me DID YOU SEE IT''S SASSA ONLY, when I rep**** I don't know what that means ( meaning I don't know why it's up there) he then turned to the cashier telling her she (meaning me) does'nt even know what SASSA means, they then started laughing at me and spoke in their language. When I came to the front I asked to see hr manager and this guy who was infront me started arguing with me, after the floor manager was there he still was saying how I can't take a joke, I then went to the office stating what happened and this guy keeps on interupting. <br> NOW. This is my point, the cashier is NOT supposed to laugh at the client . I keep on telling the manager this and the other guy just keep on with I can't take a joke. This matter was not involving this guy and his wife who called me a ****** becaus I told him his stupid due the fact that he keeps on saying he was joking. Which was not the case so he turns his story. I want a formal apology from this cashier and I told the manager go and check the cctv of the till. This is not how your personal must react to clients.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Protea Heights.
As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Protea Heights.
As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations