Car licence renewal app is terrible

The app is complete trash, no way to track the license. I tried renewing my car licence through Checkers online system, That was in December 2023, nothing yet. When I called 2nd week of January, they told me that my details could not be verified. If they can't verify my detail they should at least tell me what I can do to sort it out or refund my money so that I can still renew my license before the end of the month!