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hendrien E
1 reviews | Active since Dec 2012
09 Feb 2015, 12:33
Bought mussels and half of them does not open.
I normally buy these mussels and the first boxes that I bought, a few did not open. The last 3 boxes a lot more does not open. Funny. On the packaging it says .....COOKED... This tells me that the person who packed this, did not care if they are good or bad mussels. ... The factory nr is 10747. Item nr 416094. Checkers customer care does not care about this. they offer me another packet witch I have to collect from them, taking the packaging with me!!!, realy?????? They could have killed somebody!! This is not the first time it happened, but the product is getting worse!!, I was a concerned customer! Checkers customer care does not care!!!!
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Checkers & Checkers Hypers's replyOfficial
11 Feb 2015, 08:52Hello hendrien1,
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your disappointment with the Cape Point Mussels and that you are unhappy with how your complaint has been handled. As explained by the customer service centre agent in order for the matter to be investigated further Checkers does need the actual product. The matter has ,however, been referred to the supplier in the interim in order for them to assist in investigating further. Kindly return to the store at your convenience for a refund or replacement on this product.
In conclusion I would like to thank you for the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your disappointment with the Cape Point Mussels and that you are unhappy with how your complaint has been handled. As explained by the customer service centre agent in order for the matter to be investigated further Checkers does need the actual product. The matter has ,however, been referred to the supplier in the interim in order for them to assist in investigating further. Kindly return to the store at your convenience for a refund or replacement on this product.
In conclusion I would like to thank you for the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations
Checkers & Checkers Hypers's reply11 Feb 2015, 08:52
Official
Hello hendrien1,
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your disappointment with the Cape Point Mussels and that you are unhappy with how your complaint has been handled. As explained by the customer service centre agent in order for the matter to be investigated further Checkers does need the actual product. The matter has ,however, been referred to the supplier in the interim in order for them to assist in investigating further. Kindly return to the store at your convenience for a refund or replacement on this product.
In conclusion I would like to thank you for the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your disappointment with the Cape Point Mussels and that you are unhappy with how your complaint has been handled. As explained by the customer service centre agent in order for the matter to be investigated further Checkers does need the actual product. The matter has ,however, been referred to the supplier in the interim in order for them to assist in investigating further. Kindly return to the store at your convenience for a refund or replacement on this product.
In conclusion I would like to thank you for the opportunity to clarify the matter.
Kind regards
Devon Currie
Customer Relations