Blatant flaunting of the law and general apathy towards customer satisfaction

Your Woodburn Square store was a welcome addition to PMB but slowly but surely, shopping there is becoming infuriating and stressful as well as concerning.

First and foremost, the number of MANAGERS and staff who are either not wearing masks as all or wearing them incorrectly is alarming. You have no covid compliance officers on duty and your suppliers also are lax in wearing their masks. I have seen Tiger Brands as well as Unilever employees walking through the store without masks, managers walking around with masks under noses or not on at all. Staff at tills have their face shields lifted to be more like a cap than a shield and again, masks are under noses. I guess if the managers are apathetic to THE LAW then its no surprise the staff are too. Maybe next time I see this I should call the police to come arrest people and issue fines. Im at the point where I want to walk around with my phone taking pictures of your staff and suppliers not obeying the law.

The express tills are anything but express. Most of the time, out of the 4 you have, not a single one is even open and I have never seen more than 1 open when they are. Also, why are people doing money market transactions at the express tills? The whole idea is to help customers with only a few items, pay and exit the store timeously.

Why are customers will full trollies allowed to use these tills too?

Most of the time the managers are all sitting congregated at their desk, totally oblivious to anything that is happening.

Two days ago, while busy checking out a manager came with a new cashier to the till and switched them out. Meaning the transaction had to be voided so the member of staff could take her float out. The supervisor said nothing to us, the current cashier said nothing and the new cashier spoke to us like children when we queried as to why they couldn't finish the transaction and then swap out.

Totally unacceptable!!!

On another occasion, you had staff recklessly carrying ladders through the store to hand POS banners. Why is this not done before or after store operating hours so that isles are not blocked for customers. There is an A-Frame board in the produce section that is always in the way and I have seen many people trip over it. I just push it out the way now. Your branding should never inconvenience a customer...ever!

Baskets....why are there trollies outside the doors but no baskets? A customer has to enter the store and walk all the way to behind the tills...and so against the flow of people leaving the store, in order to get a basket.

Your dedicated till on the far wall for Checkers 60 is untidy and very unprofessional too