MB
Miranda B

1 reviews | Active since Dec 2020

02 Sept 2022, 11:10

Be aware of Simple Truth products

I recently bought Simple Truth pizza bases from Checkers. It’s a brand that sells Simple Truth, its new private label wellness range.

All Simple Truth products adhere to three promises: No artificial colours or flavours No artificial sweeteners No added MSG 2 years ago I was close to death and after a long stay in hospital with extensive test, have been diagnosed with a rare autoimmune disease. My diet has to be strictly gluten-free & lactose free. The pizza bases had some cheese on it. I assume it must have been from a previous batch. I took pictures and sent it of to Checkers. They told me they would contact the supplier and get back to me. A few weeks later, I received a call from one of the customer care agents. The supplier noted that it was a mistake and that it was picked up and that the staff member would receive proper training. In the first place, this should not have happened. The batch should not have gone out and the order should have been retrieved back from the stores. How do we know how careful they are with the other products i.e GLUTEN??? The brand also has items containing gluten. I received NO feedback from the supplier. The case was already closed by the time I called back. I was offered a good will of R100 from Checkers!!! I cannot believe that they think my health is worth R100. Highly disappointed and sad. I have been buying most of my products from the range. From oats, peanut butter, cookies, milk, chips healthy bars etc etc. for the last 2 and a half years. No formal apology from management or the supplier. I WILL DEFINITELY NOT BE BUYING THEIR PRODUCTS AND WILL NOT ADVISE PEOPLE WITH SERIOUS ALLERGIES TO PURCHASE THEM People with allergies please be aware!!!

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