ML
Mathabo L

1 reviews | Active since Jan 2016

19 Jun 2018, 23:48

Bad treatment from Checkers Kuruman branch manager Surnette

Hellopeter I have had such a terrible customer service experience today from Checkers Kuruman branch manager Surnette Wernchi[sp] I saw a special today on their pamphlet valid from 18/06/2018- 24/06/2018. So I went there to purchase baby'soft tissue which were R119. 99 for 3 and it goes on to say any three. I took three blue fresh and three aloe Vera as there is nowhere were it says excluding the aloe Vera tissue. I got to the till and I showed the cashier and she couldn't confirm and I asked her to call me the manager and David came and I explained to him my problem and he could not assist and he went to call the manager [Surnette] and unfortunately the manager had no interest in addressing me as the customer, she explained shouting and with an attitude to de packer and left, I stood there puzzled coz I'm the one buying and I'm de one who needs clarity and not the packer. I asked the cashier to call her back and I asked her why did she not explain to me and guess what? No greeting just came and spoke in afrikaans, I told her I don't understand what she just said and she started to be more irritated, I don't know how she speaks to her subordinates but what I have experienced was so bad. I don't care if she's like that to them but not in front of me as a customer. To tell u the truth Surnette left there without her addressing me in a pleasant manner I even ask her to address me properly because we are both adults, maybe she thought I couldn't afford the tissues but still it's besides the point. If checkers just go around employing rendom people who do not know how to treat customers, I mean don't u train them before you give them a whole shop to run? What happened to soft s****s training? then why should I buy there if I'm not gonna be treated fairly? Please talk to your employee coz she really has an attitude and that's really bad for your company. Mathabo

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