VP
Verane P

1 reviews | Active since Apr 2015

02 Apr 2015, 14:17

bad service received

I went to do my last minute easter shopping at checkers boulevard. The cashier at the till her name is Thandile she 1st of all didnt greet. Did not make eye contact. Then when she gave me my change she just put the money on the counter and continued with the next customer. I said excuse me u can ecknowledge me. I said \thank you"and went to speak to the front supervisor. Explained to her that is not the way a customer wants to be treated. She said \""ok mam i will speak to her\"" and that was it. I left thinking i am not coming back to this shop. My family will not give out money at this shop again. They give poor service and their cashiers are unfriendly and rude with very bad attitudes. I would rather drive past and go to Pick &amp"

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply02 Apr 2015, 16:30
Official
Hello verane,

On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Protea Heights.

As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.

Kind regards
Devon Currie
Customer Relations