Bad Service/ *********** Management

On Saturday (05 January 2019) I went to Checkers Hyper - Festival Mall, Kempton Park. I wanted to exchange or get a refund for the casserole I bought at Checkers Hyper - Mall of Africa on 28 December 2018.y.

I was assisted by the cashier which proceeded to call the Trainee Manager after which he called the Manager: Marlene van Jaarsveld.

I was absolutely gutted by the way she handled my query. She was rude and had no customer service s****s. She told me that she refuses to attend to my query cos first of all its crockery and there is no guarantee on it and that its not even in a box and only comes in a plastic. She further went on to tell me that its not even an electrical appliance which I have a time-frame of 7 days to return it. She then told me that I should've gone back to Mall of Africa to exchange it. I tried to explain that it was already late and had no time to go back to the mall.

I tried asking her a question with regards to where its stated that there is no guarantee on crockery she went off on me and said that I must go and read the CPA and that she has no time to answer tricky questions.

I asked her more than twice " to get out of my face" as she shouted and got very angry at me.

According to Section 56 (read with S55) of the CPA, all goods sold to consumer are sold with an imp**** warranty of quality that cannot be contracted out of or revoked. If goods are found not to comply with these requirements then for up to 6months of the receiving goods, the consumer can: -return the goods -get the goods replaced, or -get the goods repaired. The consumer can do any of these things without penalty and at the suppliers cost.

Her argument was that the casserole was used and therefor she cannot take it back. I agree that the casserole was dirty, but was not used by me. I bought it and took it back exactly in manner i got it. I even showed her the dust that was still inside the casserole as an indication that it was not used by me, but she was adamant that I used it and she's not going to assist me. She just went on and on being rude and embarrassing me in front of a crowed shop.

I want to know as per her statement; where in the CPA does it state that I am not allowed to return any goods, apart from electrical appliances within 7 days. I also want to know where in the shop do you (Checkers Hyper) make customers aware that we cannot exchange crockery.