Bad service from Checkers 60/60

I place an order with Checkers 60/60 on the 25th of January 2020. A few ours later that order was cancelled by Checkers, the payment was already reserved. I then placed the same order again, this order was delivered about 3 hours later. Today it is the 4th of February and the 1st payment is still reflecting on my bank account as pending. This is to the amount of more than R2000. Now Checkers is saying that the bank must reverse the payment, in the meantime I must now fill in a form from the bank requesting that my own money must be cleared, but I have to wait another 5 to 7 working days. Surely Checkers should have reversed my money as soon as the cancelled the order. This whole experience have left me with no other choice, I will never use Checkers 60/60 again.