Bad service at money market

Good day Today, 9 January 2018, around 11:30 after purchasing some goods in the store I approached the money market counter to buy my lotto tickets as I do 4 times a week. I first had to stand there and wait to be helped, which is a common occurrence, because the ladies working there normally is sitting or standing around talking in Xhosa. Once the one lady finished her conversation she decided to approach me where I stood by the lotto machine. She did not greed me and just started pushing buttons on the machine. I then kindly requested that she please scan two of my old lotto tickets after which I was going to buy new tickets as per my normal routine. She then told me to go and scan my tickets myself at that small wall mounted scanner device that rarely is able to read the tickets. I told her I dont like the device and dont see why see cant just scan the tickets that would only take a couple of seconds and get new tickets. Then she started arguing with me and stated that the manager told them that customers must scan their own tickets when their was a line of customers (no sign to indicate this to the customers). I told her I dont see the problem because I am the only person at the counter. She then reluctantly scanned the ticket complaining the whole time just throwing the scanned tickets on the counter for me. Really pathetic service. I dont know if this is an isolated case but I definitely wont be doing my shopping there any time soon. Would rather go to Pick n Pay where the only have 2 employees behind the counter that does all the work and help their customers that money market with 5-6 employees that does not seem to do any work.