Bad service / ***

I bought electricity at Checkers in Brooklyn 02/10/2024 they gave me a token number that does not work it was used in 01/07/2024 now at home I dont have electricity since the 2nd of October 2024 now the store manager says she is communicating with the head office but on emails I dont get any feedback only by phone. Not sure if they are able to assist coz they say they not able to give be back my money when I go to the store. when I send an email I get this automated email. Dear Customer

Thank you for contacting Shoprite Checkers' Customer Care Centre.

Your reference number is ***. This is an automated response to confirm that your case is receiving attention.

A Customer Care Assistant will provide you with feedback as soon as possible.

Please do not hesitate to contact us if you have any further queries on ***

Regards

Shoprite Checkers Customer Care Team

***(toll free when using a landline)

Monday to Saturday: 08h00 to 17h00

Sundays and Public Holidays: 09h00 to 17h00