lD
lynette D

1 reviews | Active since Apr 2015

05 Apr 2015, 12:53

bad service

I am really disgusted with the manager and staff at checkers parow.I phoned yesterday to inquire about coctail rolls for my daughters 21st bday next week.The lady told me i can order a week in advance.I send my daughter to go order and pay it this morning just to hear that nobody had a clue what she was talking about.ON phoning them my call was transferred to several people including the manager who also seemed clueless of what i was talking about.What kind of service is this people running first they need to sent their people for proper telephone training because they don't even know how to speak properly on a telephone.I will make sure i never waste my money buying anything in that shop.If the staff there is unable to help the customers what are they doing there in the first place because its we the customers that pay their salaries at the end of the day.

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply07 Apr 2015, 10:46
Official
Hello lynn27,

On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Parow.

As a customer driven business, Checkers understands the importance of providing a customers with an superior service. Therefore, the details of your visit will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.

Kind regards
Devon Currie
Customer Relations