Bad Service!

Checkers Mall of Africa

I am writing to formally express my dissatisfaction with the service I received from a cashier named Lunghile Nkhwashu. During my recent visit, the oranges I purchased would not scan at the register. The cashier asked the packer to exchange them, but both appeared unsure of where to find the correct barcode. Instead of resolving the issue promptly, they kept me waiting while joking with each other. This lack of urgency and professionalism left me feeling disregarded as a customer. I believe that staff should be trained to handle such situations efficiently and with respect for the customer’s time. I trust that you will look into this matter to ensure that future customers do not experience similar treatment.