Bad Service

Good Day. I was extremely disappointed on the service I received from the store manager Kate Mekoa at Checkers Silver lakes. I went to to return a school bag which was purchased on the 8th January 2022. Upon arrival my husband was received by a lady at the cigarettes' counter who was kind enough to assist him. She looked at the bag and informed him that the regional manager will probably have to look into this but she said she is quickly going to tell her manger to further assistance. When the manager came she looked at the bag and quickly dismissed my husband and said to him that the bag was damaged due to negligence. My husband phoned and told me that the bag will not be exchanged nor refunded because of that. So when I walked in she told me the same thing. I asked her for the Regional manager's number because I couldn't understand how she could just dismissed us like that after the bag was only used for 8days. She also mentioned that her son has a similar bag and that it was also broken. So is kate saying that I mourning and that Checkers doesn't care? I expected Kate as a store manager to give me hope but instead she argued with me. Is this what Better and better means at checkers. She displayed no brand pride what so ever. When asked I Kate for the Regional manager number she said to me I should find at on their checkers plastic bag. I was Gob-smacked, for a whole store manager not to even give me a solution and at least tell me that she will take it up with manufactures since she had a similar problems speaks volumes about Checkers Values.