BAD SERVICE

I don't even know where to begin as this was not my first time receiving such bad service from Checkers Carnival Mall(Brakpan).

A few months back I went to this Checkers to go and redeem a voucher I received from Twinsaver, as the lady who was assisting me at the till point(don't remember her name) was not able to redeem the voucher, she called management to come and assist her, however the lady that came was also unable to assist as her badge was written "Mananger-in-training"(Tebogo), she then called Clifford who was an Admin Controller who to my surprise was not helpful, he just told me that they couldn't redeem the voucher and he left without even offering other solutions as to what we could do.

Now today(26 May 2021), I went to the same store to try and withdraw money from my intellimalli account, as I am currently funded by nsfas for my studies. When I got there I asked a lady(Nancy) at the Money Market counter if I could withdraw from there, she said no I can't I must use the tillpoints, I told her but Sunday I withdrew from Money Market, she said no they did me a favor, okay fine I took that and went to the tillpoint. But then Queen that I asked to assist she was very extremely rude with me, told me she doesn't have money, which I understood. To my surprise she wanted me to do a run around to every tillpoint asking for money, I told her to please look for a till that has money, she said I must ask "control", as if I work in the store to know who is "control" or what? Then the control lady she asked just said nsfas is offline(in a disinterested way) as if I was asking money form her salary. I didn't catch the control lady's name. I left the store for like an hour or so, when I came back I had cooldrink in my hand drinking it. The first till I found free which was operated by Promise I greeted her wanting to know if the system is still offline, she said so rudely that I must cover my mouth, I was so stunned by her rudeness, but then I comp**** and covered my mouth with my mask. I then asked if the system is still offline, she said yes. I left, then I remembered I didn't catch the first lady's name when I went back, only to find that Promise is having a tea-party with her other colleagues discussing me. I dont know if that's how Checkers trains their staff to be rude with customers. When we go to withdraw money in their store, we are not taking anything from their salaries. I believe that its a service that Checkers made available to us as consumers. I had to drive all the way to Checkers Bonaero Park, which I received the most exceptional service, the staff there were very helpful. Thulisile from Checkers Bonaero Park was very helpful, her customer service was 10/10.