Bad Quality Product and NO customer Service

I Purchased a Platinum Cordless Kettle from Checkers Hyper in December 2014, in July 2015 i experienced an issue with the Kettle whereby the handle detached from the unit, causing the unit to Leak, i then took the unit back to the store and they changed it for another unit, however i filled out no paperwork and was not issued with a new Receipt.<br> <br> Low and behold 6 months down the line I now have the exact same issue with the \new\" unit. When i call the store to explain my situation, Bruce Ramjass explains that the RULES of Checkers is that a new receipt is not issued when you have an issue with a unit and exchange it, meaning that the original warranty remains although you have taken a new unit.<br> <br> This makes no sense to me, how can this be the case? <br> If you replace a faulty unit for a new one, you should be given a new warranty.<br> What do i do now, i sit with a Kettle that cost me R300.00 that is broken. <br> This is a clear indication that the Platinum brand is useless and this is probably why the Exchange Warranty works in this way. <br> <br> Where does this leave me now? <br> <br> "