1 reviews | Active since Apr 2015
bad expierience
On the 11/4/2015 I went to checkers to buy some goods. At the till the card machine went offline while my transaction was prosessed. Money went out of my account but did not go through the machine.The teller called the management who advised we must draw the money and pay cash for the goods.I showed them that I did receive an sms for this transaction. I had to leave the shop without my food as they refused to let me leave with it.I had been in contact with the customer care centre without any luck as they never return my calls.Every time I have to phone them and all they do is to tell you how sorry they are to hear about your bad experience and they will come back to you.Today is the 26/4/2015 and I still did not receive my refund.I have never in my life experienced such bad customer service especially from the management at the branch.<br>
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your bad experience at Checkers Wonderpark. Certain Checkers branches experienced problems when processing card transactions. Checkers is dependent on telecommunications companies for its system connections. We are, however, not happy that yourself and other customers were inconvenienced.
We will contact you shortly to gather some required information in order to track and confirm the status of this particular transaction.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain.
We are sorry to hear of your bad experience at Checkers Wonderpark. Certain Checkers branches experienced problems when processing card transactions. Checkers is dependent on telecommunications companies for its system connections. We are, however, not happy that yourself and other customers were inconvenienced.
We will contact you shortly to gather some required information in order to track and confirm the status of this particular transaction.
Kind regards
Devon Currie
Customer Relations