BAD EXPERIENCE - SIXTY60

Good day Re: Order number ***5 I placed an order with Checkers sixty60 on Saturday, 02 July 2022. There was an issue with the system and the payment went through on my side, but failed on their end. I phoned them immediately and was advised that the funds will be reversed once I send a bank statement. I sent the statement on the 02nd as requested and was advised by Lameez that the funds will be returned to my account within 3 hours. I have since spoken to 4 different people who has a different story each time. My last call was this afternoon and I spoke to Aza, with reference number ***. Aza advised me that the bank has now been notified and that it should take 24 hours for either the refund to take place or a letter to be issued to me that I would have to take to the bank personally to receive my refund. I am extremely unhappy with this. I feel that Checkers was quick to take my money, but when it got to the refund it became my problem. I understand that in each establishment, one has rules and regulations, protocols to follow, but surely this is highly unacceptable. I have been using this app for a very long time, and experienced a similar issue previously, however, my funds was returned to me within 2 days and it was not left to me to sort with my bank either. I am really unhappy about this. I am a single mom and can not afford mishaps like this. I need this money !!