Bad Experience at Checkers Gateway

The complaint relates to Checkers Gateway . I always shop at this store and the experience is always excellent and the recent upgrade on this store offering more products is very welcoming. However today the store was a disaster and the experience was terrible. The store was packed with clients, there was difficulty in moving your trolley to the various sections in the store, long snaking queues, clients were cutting these queues resulting in lots of arguments and fighting. The 90min free parking was a waste of time as this was already exhausted due to the time spent waiting in the queue to pay for goods and the time spent in the queue waiting to pay for the parking. A better planning is required from Checkers going forward.