BAD EXPERIENCE AT CAPE GATE CHECKERS KIOSK

I was standing in the queue at the Kiosk at Cape Gate Checkers to pay for a chocolate and the line was very long and the people started to get frustrated, way in the front of the queue was a lady started unpacking her fully loaded trolley to pay at the Kiosk till she didn't want to go stand at a normal till and she was holding up the Kiosk line. So during the time i was standing there i decided to go on the Checkers website at the complaint section to send this story in and on the site it says they will reply in 24 hours (IT HAS BEEN ABOUT 3 WEEKS AGO AND I HEARD NOTHING BACK)