bad customer service regarding declined eft and no communication from store

on the 4th Feb 2018 i went to checkers to draw money to buy groceries being a single mom that money was my maintenance money to buy food and nappies for my child. so i tried to draw the money and there system declined my card but the amount of R1400.00 was taken off. the assistant manager on duty said they had to do there banking at end of business that she would check and get bk to me the next day ive yet to hear from her then i decided to take it to their customer care heas office they arent able to assis me with out a statement i bank with FNB they only run feb statement at the end of feb so i cant send them a statement. they are not helping me as im sitting with no money and not able tp buy my sons food or nappies and they couldnt care!

I have had to take my last R10 to print a document Fnb sent me to reverse the payment that will only clear hopefully by this Thursday but in the mean checkers couldnt care if my 2 year old starves or how i figure out how im going to feed him its grossly unfare.

Just dont know which way to turn to get this though to checkers !