Bad Customer Service

Attention to the store manager.

I’m so dissatisfied with the bad experience I have received from your cashiers... She is rude.. I work in n1 city, and I have always bought my lunch in checkers for the past 11yrs. I did not have my card (xtra savings) )with me and I sincerely ask the cashier if she can use my ID number and she told me that her money market system is offline .. I must ask the customers if they lend me, Then I ask her is that now allowed because I was told its not allowed hence I’m giving her my ID number.. She became very rude and started shouting and talking to the other cashier in Afrikaans.. My dispute if she is offline she could have ask other cashier to help me that is not off line instead to speak about me in language that I don’t understand and I was not communicating with, She does not deserve to be the front line of checkers or more customer will complaint and this will be bad reputation of checkers.. unfortunately, I don’t have her name but she is on 10items till and she has braids if I’m not mistaken. She ended up borrowing the card from customer and used it. Supervisor/ Customer Service that was present ended up helping me to avoid the back and forth shouting I had with the cashier. I used Laurenlee card number *** Vat receipt number is *** C0056 time 12:47:19 130323 S006501 #0079 This needs to be put in order and I need an apology from her and internal process to be followed .. What A disgrace !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

And how do you track the person who assisted you if her name is not present on the slip?