Bad Customer Service Checkers Vryheid

Checkers Vryheid Very Bad Customer Service, till machine broke and I had to Pay twice for the groceries.

I paid for my grocery using my debit card, the transaction was approved and even received a confirmation sms from my bank that I just paid checkers Vryheid. As the cashier was supposed to give me the till slip, she said the machine had turned off. She wasn't sure whether the transaction was completed. The manager was called, Ms Khumalo, she said there was no record of the transaction. I waited more than 45 minutes without being offered any solution nor even a chair being 7 months pregnant, I had to lean on the trolley for a long time before they could offer me a seat. While they wait for their old till machine to restart and it didn't. In the meanwhile I was being blamed for my choice of a bank I'm using. At the end I offered to pay again for the groceries, because there was no solution being offered. They said the money should be reversed, but it didn't. I returned after four days to inform them that I didn't receive my refund. After a day they called me to come fetch the money at the store. I don't understand why it's not reversed to my bank account. What about my travelling cost? No one offered any apology to me but it was their old till machine that broke down.

This is not fair nor justified and not the way customers should be treated.