Bad Customer Service

<p>Dear Reader</p> <p>Today I want do something I hate to do and that is complaining. I Visited checkers westdene bloemfontein to purchase pancakes,30 of them to be exact. When i placed my order the Lady informed me that it might take up to 30 minutes because one the 2 stoves is not working, she explained it to me in a very friendly and professional matter.</p> <p>30 minutes later i was back and they were not finished with my order, but still i was very patient because she explained the situation before I placed my order, finally my order was ready.The total waiting time was a hour and few minutes,funny enough after the waiting line pilled up the other stove amazingly started to work, nevertheless i was happy that my order was finished but unfortunately this is where the problems started.on our way to the car I tasted 1 pancake and the dough of the pancake was still raw, i told my Cousin that was waiting for it with meabout it and him and ****her also tasted.But it was so raw that we couldn't even swallow the tastings,Again the understanding person i am, I went back and politely informed the ladies that it was raw. Given the circumstances that they were in, they were clearly not geared for a order of 30 but rather for the 1 and 2 pancake buyers. so i requested to talk to a manager to inform him about the incident.</p> <p>Very impatient and absolutely rude the manager came to see me he did not even bother to greet me and ask me how im doing. he just said "yess" when they informed him that im the person requesting his presence, so it think his "yess" was how we as respectfull people say"Good day Sir,how are You?".</p> <p>I explained to him the incident that took place,he turned around and said "give his money back" he treated me as if im nothing and as if my money is nothing worth to Checkers & Checkers Hypers.</p> <p>I told him"if this is what u call customer service than you should know that it stinks" than I told him " you dont even apologies for the fact that ive been waiting more than a hour for raw food.</p> <p>He than rep**** very disrespectful "what more do want me do!do u want me to bake u 30 new ones for another hour?!or do u want your money?!.</p> <p>This is the point where i realised that he needs to be informed of his bad service because clearly this manager is either a big ****** or he is a person that judge people according their appearance,intellectual level or the colour of their skin. the reason for my statement above is because after incident i explained to him that im doing a Job where customer care plays a huge role and that i will have to report his behaviour. he rep**** "than im sorry but if a pancake comes out of this pan,its 100% fine"talking to me like im stupid. I then told him that i'm a natural chef and that he is under estimating my intelligence.I work at a telle comunication company and i know what business communication is,customer care and services is 2 of the most important s****s a manager must have and he has none.I also prepare food for people as per orders every week and i've done alot of big functions such as weddings,Funerals and parties.</p> <p>Checkers and checkers hyper is where i Shop every month of my life since i stared working, because that is where my parents shop since i have my knowledge. But a absolute rude/****** manager like this will let me and many other people spent our money elsewhere. His name Is NICO JAMEYER and he is the manager at WESTDENE CHECKERS BLOEMFONTEIN.</p> <p>Please let me know how we gonna solve this incident and how customers will have to deal with a manager of his caliber.</p> <p>As i said i'm not a person who likes complaining and i also never play the race card, but please take my statement serious and please do somting about it.</p> <p>thank you very much for putting time and effort in to read my complained but if we deal with managers like this, we don't have a other options than to use social platforms. Contact me on my cell ***/ email ***</p> <p>kindest regards Frankey</p> <p> </p>