1 reviews | Active since Mar 2009
Bad customer service
I went to the Checkers in Roodepoort. Being month end it was very busy. We stood in a queue for a very long time. Once we reached the front, the cash register stopped working. We waited another half an hour while the staff tried rebooting the register and checking for cables. Eventually we left not buying anything as staff wanted us to queue again. They were very unhelpful and did not have a clue on how to solve the problem. They did not apologies or have any sympathy to our plight. What I find hard to understand is being month end, surely somone with technical expertise should be on stand by in the store for problems like these. The other complaint is that the staff clearly did not know how to handle the situation or deal with irate customers. I wasted a whole morning and eventually left without buying a single thing. I eventually went to a competitor and did all my shopping there. I certainly will not be visiting Checkers for awhile after the bad experience.
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Roodepoort.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Roodepoort.
As a customer driven business, Checkers realises the importance of offering superior service and quality products. Therefore, the details of your experience will be brought to the attention of the Divisional Management for further investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted.
Kind Regards
Dean Olwage
Customer Relations